Welcome to the Shape Your Surrey survey

Running for five weeks, the survey gives you the opportunity to give feedback on all aspects of life as a Surrey student, covering everything from teaching to food and transport! Play your part in helping us to improve the student experience whilst you’re at Surrey and for future students too.

As a thank you for completing the survey, we’re offering a £3 voucher valid across the campus, from Starbucks and SimplyFresh to Hillside and Lakeside Coffee Shop (while stocks last).

The survey is open from Tuesday 1 November to Friday 2 December 2016.


£3 voucher when you complete the survey.

Complete the survey and claim your £3 voucher in three easy steps.


Step 1

Click on the red button above to complete the survey. You will then receive a confirmation email.

Step 2

Show a copy of this email to staff in the Student Services Centre via printout, mobile phone or tablet. The Student Services Centre is in the Hall Undercroft, opposite the Accommodation Office, and is open Monday to Friday, 10am to 5pm.

Step 3

Staff will check the information and give you a £3 voucher (while stocks last).

Terms and conditions

Using your voucher

  • You can use your voucher at Stag Hill, Manor Park and Surrey Sports Park at the following outlets: Appleseed Books & Print, the Bench, Heart + Soul, Hillside, Lakeside Coffee Shop, SimplyFresh, Starbucks, Teas & Tees, Theatre, Wates Brothers and Youngs Kitchen.
  • Voucher cannot be used to purchase cigarettes or alcohol
  • Voucher cannot be exchanged for cash
  • No change given
  • Voucher expiry date: 23 December 2016
  • Vouchers available while stocks last

Students on work placements or weekend courses

Send a copy of your confirmation email with your address to shapeyoursurrey@surrey.ac.uk or post to Shape Your Surrey Voucher Promotion, University of Surrey, AD Building 41AD04, Guildford, Surrey, GU2 7XH.

When we receive the results of polls such as the Shape Your Surrey survey, we are quick to address the issues that you raise. Take a closer look below at a few of the improvements we have made to the Surrey student experience in direct response to your feedback.

Studying at Surrey

Library & Learning Centre

We’ve invested £500,000 into the Library and Learning Centre in line with student feedback to make big improvements to your study facilities:

  • The Library is now open 24 hours a day, 7 days a week, 365 days a year to suit you, with staff there to assist you during peak hours.
  • We’ve created an additional 90 study spaces in the Library and refurbished over 150 existing spaces. 
  • Level 2 has been transformed into a light, bright and modern space with brand new silent and individual study spaces.
  • Printers have been brought together into a central hub to help reduce queues in the busiest areas.

Making life easier for you

  • We’ve launched a new SMS service so we can text you in advance to let you know if a lecture or seminar has been cancelled to save you any unnecessary trips.
  • During exams periods, we’ve designated a number of central teaching rooms as additional study spaces to make sure you’ve always got somewhere quiet to get on with revision.
  • Opening hours for the Vet School have been extended so that students based at Manor Park can make use of the excellent study facilities there outside of teaching hours.

Living at Surrey

Ensuring that our students feel at home and fully supported is a top priority for the University.


Over the summer we’ve undertaken a £6million project to improve student accommodation at Stag Hill, Manor Park and Hazel Farm and have refurbished essential services like laundrettes across all three campuses.

We’ve also launched a brand new Lettings Agency, in partnership with the Students’ Union, to support students who are living in or searching for private rented accommodation.

Student Life Mentoring 

After great success in the previous year, this year the Student Life Mentoring team further developed the welcome tours for new students across all campuses and local areas on the Sunday of Welcome Weekend.

The Student Life Mentoring service has expanded to include any first year student at the University, both undergraduate and postgraduate. Students living in University accommodation continue to be automatically opted into the service, with Mentors proactively visiting students in their accommodation on a weekly basis. 

Students living off campus can also opt-in to the service to be allocated a Mentor.

Health and wellbeing 

We pride ourselves on the range and quality of our services to support all aspects of your health, wellbeing and personal development. We’re always looking for new ways to support you and we offer a range of free health and wellbeing workshops and services, covering everything from managing exam stress to our new auricular acupuncture sessions.

We continually look at feedback from students to improve the services we provide: 

The Centre for Wellbeing (CWB) - a team of trained and experienced counsellors, Mental Health nurses and psychotherapists who provide assessments and therapies to address a wide spectrum of emotional and mental health difficulties. 

The University Medical Centre - the Guildowns Group Practice which provides an effective and efficient NHS service.

The University Chaplaincy - a team of eight University chaplains who support the spiritual development of our vibrant multi-faith, multi-cultural community.

Your campus

Surrey is your home, that’s why we continuously invest into improving your campus environment.

  • Cash points are now spread across campus and we’ve installed an additional cash point at the Ivy Arts Centre for your convenience.
  • We’ve undertaken work to make lecture theatres more comfortable and effective, we’ve increased the number of whiteboards in teaching rooms, and created a new non-bookable group study space in AC 03. 
  • To create a better social space, we’ve bought new furniture for the ground floor of the Library next to SimplyFresh and added power sockets so you can plug in your laptop or phone when you’re low on battery.


International experience at Surrey

Welcoming international students

The International Student Support Team welcomed all newly arriving international and European students, beginning with a free airport pick-up from both Heathrow and Gatwick airports. Supported by a large Welcome Team of 50 current international and home students as well as University staff, over 600 students and their families were met and safely transported to the University this year.

International orientation programme

All international students are actively encouraged to take part in the University’s two-day International Orientation Programme in advance of Welcome Week, which provides a fun social environment for students to get to know each other and explore the local area. With over 450 students taking part this year, it has proved to be a very popular event in the international calendar.

Transport at Surrey

Supporting students in their quest to use environmentally friendly transport options is high on our agenda, so we’ve listened to your feedback and worked hard to make your transport experience as easy as possible.

  • Students can benefit from a new unlimited bus pass to make travelling between the campuses and around Guildford even easier and more cost-effective.
  • A new flat rate 50p single to the town is now available on all Stagecoach services.
  • We’ve increased the frequency of bus services, especially those servicing Manor Park and Hazel Farm, introduced a new route to service students living near Wood Street Village, and put on additional night bus services every night during Freshers’ Week.
  • Due to feedback from cyclists, we’ve added additional covered cycle storage at Stag Hill Court reception for 30 bikes.

IT at Surrey

We understand from your comments and feedback how important IT is when it comes to your studies, so we’ve made some great improvements to benefit you.

Supporting you

Working together with Student Services, students benefitted from ‘pop-up’ IT support during the first two weeks of term in key areas including the Lecture Theatre Block, Teaching Block and the Library, as well as additional ResNet advisors who were available to help set up Wi-Fi connections in student accommodation.  

New equipment

We’ve upgraded and refreshed computers and software in all Faculty IT labs and have created a new 48 seat lab for Computer Science, a new 12 seat Law lab, a new Bloomberg lab in MS and have refreshed Apple hardware in the Ivy Sound lab. 

Audio Visual equipment has also been upgraded in over 40 lecture theatres and seminar rooms.

Improved Wi-Fi coverage

To make it easier for you to stay connected, we’ve worked hard to improve Wi-Fi coverage across campus, focusing on popular areas like the Students’ Union, PATS field, the Library and Surrey Sports Park.

Food at Surrey

We’ve listened carefully to your feedback and have made a number of changes to food and drink options available on campus:

  • We’ve opened a new SimplyFresh convenience store in place of the Surrey Shop, which has a much wider variety of food and drink available including local and organic produce so you can do your weekly shop right here on campus.
  • Working closely with the Students’ Union, we’ve increased the number and variety of market stalls and vendors on campus on Thursdays, giving you more choice over what to have for lunch!
  • All catering outlets now have contactless payment, making transactions much faster and reducing queues at busy times. 
  • Additional water fountains have been installed across campus and into catering outlets to make sure you never go thirsty between lectures.
  • More vegetarian and vegan options are now available on menus across campus.

Sport at Surrey

Surrey Sports Park membership

Surrey students are offered heavily discounted membership to the Sports Park, a world-class training facility for sport and physical activity. This year for the first time, students are able to purchase an off-peak membership which allows you access to all of the great facilities and services on offer at a reduced price.

Play Sport

As well as the competitive sport, students can get involved with the social sport element of Team Surrey - Play Sport. The number of sessions on offer has grown to 28 this year, helping Team Surrey to encourage students to participate in sport in a friendly environment without the commitment of playing competitively. In the last academic year, we’ve maintained a high level of participation, with over 2000 students taking part in pay-as-you-go Play Sport sessions. 

Team Surrey

Team Surrey achieved its highest ever British Universities and Colleges Sport (BUCS) league finish, rising three places to 28th and achieving our target of breaking into the Top 30 by 2017! This was thanks to a record year for competition and participation, with over 2,600 students playing for 47 clubs.

About the survey

 What is the Shape Your Surrey Survey?

  •  An annual global survey which has been customised especially for the University

  • The survey covers all aspects of life at Surrey including everything from the campus environment and social facilities to accommodation services and student advice. 

  • Completing the 15-minute online survey gives students the opportunity to feedback to the University and influence major changes. 

Who runs the survey?

The survey is run by an independent research company, i-graduate

Am I eligible?

All students who are currently enrolled on an award-bearing programme may participate. 

Shape Your Surrey results

Results are benchmarked globally and used by the University to improve the student experience.   



Tel: 01483 683812 

Address: Shape Your Surrey Promotions, University of Surrey, AD Building 41AD04, Guildford, Surrey, GU2 7XH.